Digital India Celebration

Paxterra celebrated “Digital India”, an initiative by central programme to make India ready for a knowledge-based future. The focus is on using technology to create a participative, transparent and responsive government. To appreciate this initiative, we conducted an event in our premises to contribute to this effort and create awareness.

 The event started with National Anthem followed by welcome address. Our honorable chief guest, Shri Prabir K Das, Director of STPI, Bengaluru shared his views on Digital India and in-depth information on how our government is making an effort to fulfill the dream of true “Digital India”. We also played video by NeGD to showcase what Digital India is all about followed by our CEO, Rama Kini’s view on this initiative.

 We are part of Digitization and would agree when you look around us – We use Digital gadgets, media, e-Commerce etc… however this initiative is to enable every citizen of India to have access to Digital infra and make our way to complete Digitization as a huge vision. We all must be proud to be part of it and support our government’s initiative towards this. A very huge and remarkable programme.”


DIgital India Week Celebration at Paxterra!!

Live web casting of the Digital India Week Inaugural event by Honourable Prime Minister of India has been shown at different units in their respective conference halls. Most of the staff attended the web cast with full enthusiasm and excitement about this initiative. Post telecast, we conducted few discussion on the vision and how new technology can help in bringing the Digital change. The event was attended by our CEO, Chairman, and Directors.


This is awesome to know how our government has envisioned Digital India and products launched to support this. It is an important aspect to connect every nook and corner of India, giving capability to citizens to be more productive and less time consuming efforts on vital and day to day activity. Something like digital locker will be definitely a boon. There are many more initiatives in the project which will change lives for betterment of the citizens in our country. Most importantly, all government services will become more efficient, easily accessible and hassle-free. This initiative will also help in making “Smart Cities”, a dream come true. We truly oblige Shri Narendra Modi government’s initiative.”

Paxterra with TestON at Open Networking Summit 2013

Paxterra has participated in the Open Networking Summit April 2013 and presented its open source automation solution TestON as a partner for OnLab

TestON is a solution that aims to interact with OpenFlow/SDN components and automate the functionality of the components.


  • Core Integration
  • Test Authoring
    • Script-less automation
    • Extreme Parameterisation
    • Topology design
  • Record and replay

An end to end automation solution for testing the Openflow/SDN components. run across various components in an OpenFlow topology. This solution aims to provide an automation framework, that is not just exhaustive in coverage, but also makes it easy to debug and author scripts. It allows for authoring scripts in OpenSpeak (plain English) format and can be run standalone from the command line. For more details about TestON visit

Right-click or ctrl-click this link to download.
The TestON demo that has been running at Open Networking Summit 2013 at Santa Clara Convention Center.

Nine Lives Media Names Paxterra Solutions, Inc. to the MSPmentor 501 Global Edition

Sixth-Annual Report, Formerly the MSPmentor 100, Lists The World’s Top 501 Managed Service Providers (MSPs) 

April 9, 2013: Paxterra Solutions, Inc. has landed on Nine Lives Media’s sixth-annual MSPmentor 501 Global Edition (, a distinguished list and report identifying the world’s top 501 managed service providers (MSPs). This year’s report has been expanded extensively to include:

  • New: MSPmentor 501 Global Edition
  • New: MSPmentor 100 Small Business Edition (top MSPs with 10 or fewer employees)
  • MSPmentor 200 North America Edition
  • MSPmentor 50 EMEA (Europe, Middle East, Africa) Edition
  • MSPmentor 25 AANZ (Asia, Australia, New Zealand) Edition
  • New: In-depth data tracking mobile device management (MDM), managed cloud services and other recurring revenue opportunities for MSPs.

The MSPmentor 501 report is based on data from MSPmentor’s global online survey conducted October-December 2012. The MSPmentor 501 report recognizes top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.

“MSPmentor congratulates Paxterra Solutions, Inc. on this honor,” said Amy Katz, president of Nine Lives Media, a division of Penton Media. “Qualifying for our MSPmentor 501 Global Edition puts Paxterra Solutions, Inc. in rare company.”

MSPs on this year’s -global 501 list lifted their combined annual recurring revenues 24.5 percent to $2.54 billion. Together, those MSPs now manage more than 5.6 million PCs and servers, and nearly 400,000 smartphones and tablets, according to Joe Panettieri, editorial director, Nine Lives Media.

MSPmentor, produced by Nine Lives Media, is the ultimate guide to managed services. MSPmentor features the industry’s top-ranked blog, research, Channel Expert Hour Webcasts and FastChat videos. It is the number one online media destination for managed service providers in the world.

Renil Komitla, CEO of Paxterra Solutions, Inc. Honored in Fifth-Annual MSPmentor 250

Renil Komitla, CEO Paxterra Solutions, Inc. was selected for Nine Lives Media’s fifth annual MSPmentor 250. The global list identifies the world’s leading managed services provider  (MSP) executives, entrepreneurs, experts, coaches and community leaders.

“The fifth-annual MSPmentor 250 expands our tradition of recognizing the world’s top MSP experts,” said Amy Katz, CEO of Nine Lives Media. “If you’re seeking to launch or build a managed services business practice, the MSPmentor 250 is the ultimate Rolodex to get you started.

The fifth annual MSPmentor 250 report is based on a global survey of MSPmentor site readers conducted from May through July 2012. The MSPmentor editorial staff also weighed in with nominations, based on the team’s daily coverage of the managed services market. The resulting MSPmentor 250 and Locked in the NOC coverage represents MSP experts across business, technology, sales, marketing, community development, coaching and more.

About Nine Lives Media
Nine Lives Media, a division of Penton Media, defines emerging IT media markets and disrupts established IT media markets. The company’s IT channel-centric online communities include MSPmentor (, The VAR Guy (, Talkin’ Cloud (, VARtweet ( and MSPtweet ( For more information, visit


Backup failures are nightmare for small businesses

Small businesses (SMB) face common problem of backup failing and realizing it only when they are trying to recover the business critical data. Let us understand what causes backup failures, how to prevent those problems in future.

Backup Tape drives: Businesses are increasingly migrating to disk to disk backups. If you are still using tape drives as your backup, there can be several failure means. These include a missing tape in the drive, faulty tapes and insufficient space.
Disk backup: Although disk to disk backups are easy to manage and reliable, these are not foolproof. Sometimes, disk can fail even without reflecting explicit error. You can reformat the backup disk and in some case, you will have to replace them.
Backup services: The programs that run backups, often as background services, have configuration information that may fail in certain circumstances. In some cases, one must reset this information and restart the services to get reliable backups.
Data volume: Usually the data volume generated is huge and prioritization is necessary to identify the data to be backed up. This will prevent backup jobs to outsize the storage available.
You might come across scenarios where backup systems fail and only option available are expensive data recovery services. Smart CTO will have a backup strategy that includes off-site disaster recovery, remote network monitoring of backups and systematic recovery tests to ensure that your data is safe and restorable when you need it most.

Remote data backup and recovery pros

Remote backup uses network connections or telephone lines to send the backup file to another computer rather than sending the backup to the media that is connected to the system being backed up. It is fully automated and backs up files at night as the computers are idle. Several steps which are essential but are either overlooked or not done properly are accomplished by remote data backup. Since remote backup is automated, reliable and scheduled, it regularly backs up files.
At each and every development stage, several copies of files need to be kept, ensuring strongest possible protection against data loss by reducing the amount of data loss in case of a disaster. After each session, each and every file is backed up and the copy of the files must be retrievable at all the times. Large corporations use this type of data backup systems and remote backup gives the assurance of protection of data.
Encryption of the backed up file is done for complete enhanced security thereby keeping the critical data secured. The data can be easily restored even in case of any disaster.


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Endpoint security and protecting mobile devices

SMB organizations operate on a mobile and social platform wherein their employees work on the move making best use of laptops, smart phones and tablets for business purposes. As per an estimate, over 90 percent of U.S. companies have data on mobile devices. Of those companies, 40 percent have no plans to protect mobile data, and this includes larger organizations also along with smaller ones.
Surprisingly, too many businesses are neglecting endpoint security and putting company data at risk. Laptops and mobile phones are more vulnerable to threats like being stolen or lost than on-premise devices, but the data on them is just as critical. With an increasingly mobile workforce, IT management has to understand the need for endpoint security and include mobile data protection in the agenda.

IT expertise for your growing business- external expert vs internal staff

It is not always easy or affordable to recruit the best employees for the IT portion of a business. Several factors affect a company’s ability to hire the right person with knowledge about specific systems, overall experience, and availability for IT projects. IT managed services provide a better alternative to the conventional process of hiring a skilled individual or group to accomplish a critical task. They reduce the cost considerably that you incur to have someone with certain abilities consistently available.
Lack of experience, limited funding, and critical project needs has made outsourcing practice common in the business technology industry. IT experts measure current infrastructure assets to determine the value supplied to your company, and then help extend this value. A MSP has numerous benefits including reduced costs, the ability to implement a solid IT strategy, and reliable infrastructure support. This experience allows you to receive increased productivity, while increasing your savings that can be used for critical IT projects.
What is better for your business –an outside expert or an internal staff? Ideally, it would be good to employ internal staff to develop the skills necessary for continued support; however, this is not always financially or productively feasible. An IT professional services provider has the ability to provide full or limited support and is willing to train internal employees on items the firm puts into place. Employees with equivalent skill sets can be brought in to work with experts when various services are being utilized.

NOC and IT helpdesk services are different entities but can deliver value to SMB working together

IT scenario today is focused on the interoperability of network and applications to deliver a successful experience for the end-user. The MSP needs to respond to this new reality.

The only way to deliver this is for the MSP’s RMM, NOC, Help Desk and technical staff to operate together as a single service delivery force focused on customer satisfaction. SMB response confirms that the enterprise concept of small spans of control approaches for different technologies is not the optimal solution for the SMB.

While NOC and Help Desk services are certainly different they also share many similarities. To deliver a cohesive solution to your customers I believe they should either be provided by the same entity or that both entities should be deeply integrated to ensure open communication, ease of escalation and a consistent support experience for the end customer.

Typically a Help Desk consists of three tiers of support, Level 1 handles the majority of the desktop focused cases, Level II handles the escalation and more complicated desktop and low-level network infrastructure issues and Level 3 handles the network and infrastructure issues.

With both of these teams sitting under one roof you can achieve a much better economy of scale versus if they are completely separate teams. In addition and sometimes even more important is the end customer enjoys the same support experience regardless of where the problem lies. Whether you in-source or out-source these services, try coordinating them and not confuse them as one.